Guest Services

Resort Guest Services

THE VILLAS AT POIPU KAI is proud to offer the following Kauai resort services for a nominal fee. To arrange these or other services, kindly contact Lauren Mackenzie, General Manager, at 808.742.8410 or

You can rent a taxi through our trusted partner South Shore Taxi you can reach them at 808-742-1525

For excellent limousine and transportation services use Kauai North Shore Limo & Best of Kauai Tours

We recommend Baby Sitters of Kauai for your baby sitting needs while on the island. Many guests have used their services and been very pleased. You can reach them at: 808-632-2252

Each Kauai resort villa has a full-size, front loading washer and dryer. Additionally, we offer door to door collection and delivery services for those guests who prefer to have laundry done off-premises or who have items which require dry cleaning.

Your villa will be meticulously cleaned and inspected prior to your arrival. For your added comfort, a mid-stay clean or a daily freshening of your Kauai luxury resort villa may also be arranged for an additional fee. Contact Lauren to schedule 742-8410.

Our business center has a computer that allows you to use the internet, reconfirm your flights, print boarding passes and other documents. The business center is located in the club house next to the fitness center.

We recommend Stephanie Michel for your private concierge service needs. Contact Stephanie at 808-652-0438 or

Kauai is renowned for its beach weddings. Vow renewals, anniversaries, birthdays and family reunions are still a bit of a secret. As you can imagine, this island provides a stunning backdrop for special occasions. We would be honored to help plan your special day. From ordering tropical floral arrangements to specialty cakes and catering, providing ceremonial officiates to Hawaiian musicians and dancers, or arranging portrait photographers for albums and holiday cards, we will ensure your special occasion is both memorable and uniquely Hawaiian.

The Villas at Poipu Kai is proud to have partnered with personal chefs, yoga/Pilates instructors, trainers, aestheticians, hula and lei making teachers, and exclusive island guides. At our Kauai resort, we specialize in providing private, customized services to bring the pleasures of Kauai directly to you.

Stop by the clubhouse and pick up chairs, boogie boards, pool toys, and floating devices. These items are available on a first come, first serve basis.

Complimentary pack-n-plays and high chairs found in the individual villas. These items are available on a first come, first serve basis.

Pets are not allowed at the Villas at Poipu Kai

Service Animals
The Department of Justice published revised final regulations implementing the Americans with Disabilities Act (ADA) for title II (State and local government services) and title III (public accommodations and commercial facilities) on September 15, 2010, in the Federal Register. These requirements, or rules, clarify and refine issues that have arisen over the past 20 years and contain new, and updated, requirements, including the 2010 Standards for Accessible Design (2010 Standards).

This publication provides guidance on the term “service animal” and the service animal provisions in the Department’s new regulations.

  • Beginning on March 15, 2011, only dogs are recognized as service animals under titles II and III of the ADA.
  • A service animal is a dog that is individually trained to do work or perform tasks for a person with a disability.
  • Generally, title II and title III entities must permit service animals to accompany people with disabilities in all areas where members of the public are allowed to go.

How “Service Animal” is Defined
Service animals are defined as dogs that are individually trained to do work or perform tasks for people with disabilities. Examples of such work or tasks include guiding people who are blind, alerting people who are deaf, pulling a wheelchair, alerting and protecting a person who is having a seizure, reminding a person with mental illness to take prescribed medications, calming a person with Post Traumatic Stress Disorder (PTSD) during an anxiety attack, or performing other duties. Service animals are working animals, not pets. The work or task a dog has been trained to provide must be directly related to the person’s disability. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA.

This definition does not affect or limit the broader definition of “assistance animal” under the Fair Housing Act or the broader definition of “service animal” under the Air Carrier Access Act.

Some State and local laws also define service animal more broadly than the ADA does. Information about such laws can be obtained from the State attorney general

Service Animals Must Be Under Control
Under the ADA, service animals must be harnessed, leashed, or tethered, unless these devices interfere with the service animal’s work or the individual’s disability prevents using these devices. In that case, the individual must maintain control of the animal through voice, signal, or other effective controls.